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On your mobile device, open the Authenticator app, and select Begin recovery. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Authenticator app. Recover your account credentials on your new device Your account credentials are backed up to your cloud account. On your Android device, select Settings, select Backup, and then turn on Cloud backup. Your account credentials are backed up to your iCloud account. On your iOS device, select Settings, select Backup, and then turn on iCloud backup. Back up your account credentialsīefore you can back up your credentials, you must have:Ī personal Microsoft account to act as your recovery account.įor iOS only, you must have an iCloud account for the actual storage location. Your IT admin doesn't get any information about any of these accounts.

We also don't associate or share your accounts in any way or with any other product or service. We don't store any other information associated with your accounts, including emails or files. View all Help & Resources: Multi-Factor Authentication: Azure.Important: Only your personal and non-Microsoft account credentials are stored, which includes your username and the account verification code that's required to prove your identity. Visit the Multi-Factor Authentication: Azure page to create a ticket. Now you can open the Microsoft Authenticator app without entering your phone's passcode. In the top left corner, select the three horizontal lines next to Authenticator.Disabling app lock prevents you from needing to enter your passcode twice (once to unlock your phone, and again to open the app). Note: If your phone is locked, you will still need to enter your phone's passcode to unlock it, depending on your phone's settings. Then, you'll be able to open the app without entering your phone's passcode. If your phone is prompting you to enter your phone's passcode to open the Microsoft Authenticator app, you can disable app lock.

This can save you time when authenticating with Azure Multi-Factor Authentication (MFA). You can disable app lock on the Microsoft Authenticator app so you don't have to enter your phone's passcode to open the app.